Privacy policy

Privacy Policy

Last updated: 27 January 2026

This Privacy Policy describes how Retropia (“we”, “us”, or “our”) collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from https://retro-pia.com (the “Site”) or otherwise communicate with us (collectively, the “Services”).

We are committed to protecting your privacy and handling your personal data in an open and transparent manner.

Personal Information We Collect

We collect personal information when you:

  • Visit or browse our Site

  • Place an order

  • Contact us

  • Subscribe to marketing

  • Interact with our emails or advertisements

Categories of Information

  • Contact details: name, email address, phone number, shipping and billing address

  • Order information: products purchased, payment status, transaction history

  • Account information: username, preferences

  • Device & usage data: IP address, browser, device type, pages visited, interaction data

  • Marketing data: email engagement, ad interactions

  • Customer support data: messages, attachments, feedback

How We Use Your Personal Information

We use your personal information to:

  • Fulfill orders and deliver products

  • Process payments and prevent fraud

  • Communicate with you

  • Provide customer support

  • Improve and optimize our Site

  • Send marketing communications

  • Comply with legal obligations

Legal Bases for Processing (GDPR)

If you are located in the European Economic Area (EEA), the United Kingdom, or Switzerland, we process your personal data under the following lawful bases (Article 6 GDPR):

Purpose Lawful Basis
Order fulfillment, payments, shipping Performance of a contract
Customer service communications Performance of a contract
Fraud prevention & security Legitimate interests
Marketing emails/SMS Consent or Legitimate interests
Analytics & site optimization Legitimate interests or Consent
Legal compliance Legal obligation

Where we rely on legitimate interests, these include operating and improving our business, ensuring security, and preventing fraud. You may object at any time.

Where we rely on consent, you may withdraw that consent at any time.

Data Retention

We retain personal information only as long as necessary for the purposes described:

  • Order & transaction data: up to 7 years (legal/accounting obligations)

  • Customer support records: up to 24 months after last interaction

  • Marketing data: until you unsubscribe or withdraw consent

  • Analytics data: aggregated or anonymized where possible

  • Account information: for as long as your account remains active

When no longer required, data is securely deleted or anonymized.

Sharing Personal Information

We share your information with service providers who help operate our business, including:

  • Shopify (e-commerce platform)

  • Payment processors

  • Fulfillment and logistics partners

  • Email and marketing platforms

  • Analytics providers

We may also share information to comply with legal obligations or protect our rights.

International Transfers

Your personal data may be transferred outside your country, including to the United States. Where required, we rely on recognized safeguards such as Standard Contractual Clauses to protect your information.

Automated Decision-Making and Profiling

We may use automated processing for fraud detection, advertising personalization, and website optimization. These processes do not produce legal or similarly significant effects on you.

You may request human review of any automated decision by contacting us at support@retro-pia.com.

Cookies & Tracking Technologies

We use cookies and similar technologies to operate our Site, analyze performance, and deliver personalized content and advertising.

If you are located in the EU, UK, or Switzerland:

  • Non-essential cookies are only placed with your consent

  • You may manage or withdraw consent via our cookie banner

  • You can also control cookies through your browser settings

Your Rights

Depending on your location, you may have the right to:

  • Access your personal data

  • Correct inaccurate information

  • Request deletion

  • Restrict processing

  • Object to processing

  • Data portability

  • Withdraw consent

  • Lodge a complaint with a supervisory authority

EEA, UK & Swiss Residents

You specifically have the rights granted under GDPR, including the right to object to processing based on legitimate interests and the right to complain to your local data protection authority.

To exercise any rights, contact us at: support@retro-pia.com

Children’s Data

Our Services are not intended for children under 16. We do not knowingly collect personal information from children.

Changes

We may update this Privacy Policy from time to time to reflect operational, legal, or regulatory changes. The updated version will be posted on this page.

Contact

For questions or requests regarding your personal data:

Retropia
Email: support@retro-pia.com